CUSTOMER SERVICE POLICIES

 

 

No Residential Contract

 

Green Duster Cleaning Services offer a no-contract service. We believe that if you are not happy with us, you should not be bound by a contract. 

 

We offer a 100% service guaranteed. If you are not completely satisfied, we will return to complete the job to your satisfaction. 

Call us within 24 hours of your cleaning and provide us with details of what was not cleaned to your expectations.

We will schedule a re-cleaning appointment at no cost to you on the following business day. Our team will return to your home and address the areas of concern.

 

Payment Methods

 

Payment is due at time of cleaning service. We accept the following methods of payment: cash and cash. You can also pay through Venmo.

Returned checks are subject to a $30.00 processing fee.

 

Initial Cleaning

During the first cleaning of a home, we perform a “deep cleaning” which requires an initial fee.  Subsequent cleaning prices are based on the frequency of our cleaning services and, therefore, are lower than the initial cleaning fee. If it has been over 30 days since your home was serviced, we would need to perform another “deep cleaning”, and then subsequent charges will apply.

 

Cleaning Supplies Furnished

Green Duster Cleaning Services provides all cleaning products and equipment necessary to complete a cleaning service.  If you have preferred cleaning products or equipment you would like used in your home, please bring this to our attention prior to the scheduled cleaning service.

 

Cleaning Hours

 

Green Duster Cleaning Services operates Monday through Friday from 8:00 AM to 4:00 PM.
Saturday service is limited and available upon request.
Cleaning times vary depending on our schedule for the day.

Our office is closed and there will be no cleanings scheduled for the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and Friday after Thanksgiving
Christmas Day
Note: Green Duster Cleaning Services does work on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those listed above.

 

Arrival Times

We understand your time is valuable, therefore, we provide a time frame in which our cleaning service professionals will arrive.  Green Duster Cleaning Services strives to arrive at scheduled cleanings in a timely manner; however, each home gets the attention it deserves and not a pre-determined amount of time.   If needed, we can give you a 30-minute call prior to arriving at your home.

 

Cancellations


As a courtesy, we confirm all of our appointments 1 – 2 days in advance. We will require a minimum of 24 hours notice for any cleaning service cancellation or change. A $25 fee will be charged for late cancellation. Additionally, if a cleaning team is dispatched and is unable to service your home, a $20 trip charge will be assessed.  This is a minimal fee that is in place to cover employee wages as well as loss of income that occurs when there is a last minute cancellation.  We often have to turn away clients due to confirmed appointments that later cancel.  The 24-hour notice will allow us the opportunity to schedule accordingly.

 

Pet Policy


At Green Duster Cleaning Services we love pets, but we kindly ask that on the day of your appointment you secure your pet in a crate or room that the cleaning crew will not be entering.  It is very important to us that you secure your pet as pets may inadvertently try to run out while the crew is entering or exiting the home. Although we are fully insured, our insurance does not cover accidents occurring due to the presence of animals, nor injuries inflicted by animal attacks.  It is, therefore, necessary that we leave without providing service to any home where an animal is not properly contained. 

 

Theft Policy

Green Duster Cleaning Services is insured and bonded and we pride ourselves on hiring the best-qualified individuals with integrity.  Before we allow any individuals in your home, a background check is conducted and approved.  In addition, should any concerns arise regarding missing items from a home, it must be brought to our attention immediately and we will respond accordingly.  We also ask the homeowner, if necessary, to file a police report in order to have all bases covered.

 

 

 

 

P: (919) 880-3216

www.greendustercs.com

Raleigh / North Carolina

© 2013  Green Duster Cleaning Services Company LLC

All Rights Reserved.